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Help center > Troubleshooting > Error: Your Installation-ID is not correct

Error: Your Installation-ID is not correct

This error message occurs if the Installation ID is not correct or that the Installation ID has changed. For each new installation, the software creates a new installation

Quick steps to troubleshoot this issue:

  • Verify that the Installation-ID in the activation window is the same as the Installation-ID in the Activation form on the website.
  • If the problem remains, please contact support.

Still having issues? Contact support